Netflix CEO Reed Hastings has been painted by the media and by outraged, flabbergasted Netflix users as greedy, clueless and unsympathetic to his customers. Four months ago, Reed Hastings was the semi-anonymous head of one of the most well-respected American companies on the Internet; most recently, he has been demolished by a Saturday Night Live sketch that played up his total incompetence as CEO. But along with the revealing of 800,000 lost subscribers in the past three months, Hastings has penned a letter to investors that finally--finally!--indicated that he just might not be so ignorant of why his customers are so angry with him.
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